"Not for the Faint of Heart"

Jaci Spross’s journey as an Administrative Professional is a testament to perseverance, adaptability, and finding your voice. With over over 3 decades of experience - 27 with Synposys, Jaci has navigated every level of support, from directors to C-suite executives, all while honing her craft and developing a deep understanding of what it takes to succeed in this demanding role that is "not for the faint of heart". Now, as a winner of the Colleen Barrett Award for Administrative Excellence, Jaci reflects on the lessons that have shaped her throughout her career and the insights she hopes to share with others in the profession.

In her upcoming "Making of a Winner" interview, Jaci explores what she believes is the most critical trait for success in this role, a skill that she emphasizes is vital for building trust and fostering strong relationships. A hint? It's not what you know it's what you ask.

She’ll also explore how the transition to supporting C-suite executives differs from other roles, revealing the unexpected challenges that come with the territory. She reveals her go-to method for staying organized and focused, even during overwhelming times, the one thing she wishes more executives understood about working with administrative partners, and why reporting into someone that’s not your executive has brought surprising job satisfaction. Finally, Jaci will reflect on a past experience that shaped her approach to setting boundaries, the power of no, and managing expectations— lessons that continues to guide her today.