Jocelyn Williams isn’t just excelling in her role as a Senior Administrative Assistant at Novartis—she’s rewriting the narrative of what’s possible for Admin professionals everywhere. In this conversation, Jocelyn opens up about her 15-year journey at one of the world’s largest biomedical research companies, offering a raw and inspiring look at the challenges and triumphs that have shaped her career.

At the heart of her story is bold leadership. Jocelyn spearheaded the creation of a global career ladder for Administrative and Operations professionals, giving her peers something the profession has long been missing: a clear and attainable path for growth. She also shares how she tackled the loneliness many new Admins face by launching a buddy program that fosters connection and belonging from day one.

But Jocelyn doesn’t just talk about the wins. She candidly recounts a career-defining mistake that could have derailed her confidence but instead became a lesson in resilience and accountability. It’s a story of grit, humility, and the power of showing up even when things don’t go as planned.

Throughout the conversation, Jocelyn dives into the transformative impact of recognition, including how winning the Spirit Award reignited her passion and elevated her purpose. She challenges us to rethink how we see the Administrative profession—not as a stepping stone, but as a dynamic and vital career. And she offers a simple, yet profound call to action: empower the people who empower your teams.

This is more than a conversation about careers. It’s about owning your path, lifting others, and finding meaning in the work that often goes unseen. If you’re ready to be inspired by someone who’s not just navigating the profession but redefining it, don’t miss this conversation with Jocelyn Williams.